Refund policy

Return & Refund Policy

At LIVRA, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy below to understand how returns, refunds, and exchanges are handled.

1. Return Eligibility

To be eligible for a return, your item must:

Be returned within 7 Days of the delivery date.
Be unused, unworn, and in the same condition as received.
Include all original packaging, tags, accessories, and invoices (if applicable).
Not show signs of damage caused by misuse, improper handling, or normal wear and tear.

We reserve the right to decline returns that do not meet these conditions.

2. Return Timeframe

You may request a return within 7 Days after receiving your order.

To initiate a return, please contact us at:

Email: livrashopping@gmail.com

Please include your order number, the reason for the return, and photos if the item is damaged or defective.

3. Refund Process

Once your returned item is received and inspected, we will notify you of the status of your refund.

If your return is approved:

Your refund will be processed using your original payment method.
Please allow 5–7 business days for the refund to appear in your account, depending on your payment provider or bank.

If the return does not meet our eligibility requirements, the item may be returned to you without a refund.

4. Exchanges

If you received the wrong item, a damaged product, or wish to exchange an eligible product for another size or colour (where available), please contact us within 7 Days.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or store credit, as applicable.

5. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within 7 Days of delivery at livrashopping@gmail.com.

Please include:

Your order number
A description of the issue
Clear photos or videos showing the damage or defect

After reviewing your request, we will arrange a replacement, exchange, or refund, depending on the situation.

6. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

Personal care or hygiene products
Items marked as Final Sale or Non-Returnable
Gift cards
Digital products or downloadable items
Products damaged due to misuse or improper care

Additional non-returnable items may be specified on the product page.

7. Return Shipping Costs

If the return is due to a damaged, defective, or incorrect item, LIVRA will cover the return shipping costs.
If the return is for any other eligible reason (such as a change of mind), the customer is responsible for the return shipping costs unless otherwise stated.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.