Shipping policy

Shipping Policy

Last Updated: [DATE - 26 JULY 2026]

Thank you for shopping with LIVRA. We are committed to delivering your orders safely and on time. Please read our Shipping Policy to understand how we process, ship, and deliver your purchases.

1. Order Processing

All orders are processed within 4–5 Business Days after payment has been successfully confirmed.

Orders are processed only on business days (Monday to Friday, excluding public holidays).
Orders placed on weekends or public holidays will be processed on the next business day.
During peak seasons, sales, or promotional events, processing times may be longer than usual.

2. Shipping Methods

We work with trusted courier partners to ensure reliable and secure delivery.

Available shipping methods may include:

Standard Shipping
Express Shipping (where available)

The shipping method available for your order will be displayed during checkout.

3. Delivery Timeframes

Estimated delivery times are as follows:

Standard Delivery: 4–5 Business Days
Express Delivery (if available): 2–3 Business Days

Please note that these are estimated delivery times and may vary depending on your location, courier availability, weather conditions, and other unforeseen circumstances.

4. Shipping Costs

Shipping charges are calculated during checkout.

Standard Shipping: Free Shipping
Express Shipping (if applicable): ₹99
Free shipping promotions may be offered from time to time and will be clearly communicated on our website.

Any applicable shipping charges will be displayed before you complete your purchase.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS containing:

Your tracking number
Courier partner details
A tracking link (where available)

Please allow up to 24–48 hours for tracking information to become active after dispatch.

6. Delivery Issues and Delays

While we strive to deliver every order on time, delays may occur due to circumstances beyond our control, including:

Severe weather conditions
Public holidays
Courier service disruptions
Remote delivery locations
Natural disasters or other unforeseen events

If your order has not arrived within the expected delivery timeframe, please contact our customer support team so we can assist you.

If a package is returned to us due to an incorrect or incomplete shipping address provided by the customer, additional shipping charges may apply for re-delivery.

7. International Shipping

International Shipping: Not Available

At this time, LIVRA ships only within India. We may expand our shipping services to international destinations in the future.

8. Lost or Damaged Shipments

If your order is lost in transit or arrives damaged, please contact us as soon as possible with your order number and, if applicable, photos of the damaged package or item.

We will work with the courier partner to investigate the issue and provide an appropriate resolution, such as a replacement or refund, where applicable.