Terms of service

Terms of Service

Last Updated: [DATE - 26 JULY 2026]

Welcome to LIVRA. These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. Account Terms

You must provide accurate, current, and complete information when creating an account.
You are responsible for maintaining the confidentiality of your account credentials.
You are responsible for all activities that occur under your account.
We reserve the right to suspend or terminate accounts that violate these Terms or are involved in fraudulent or unlawful activities.

2. Pricing and Payment

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.
Prices are subject to change without prior notice.
Payment must be completed before an order is processed and shipped.
We reserve the right to refuse or cancel any order if payment is unsuccessful or suspected to be fraudulent.

3. Product Descriptions

We strive to ensure that all product descriptions, specifications, images, and pricing are accurate.

However:

Minor variations in colour, size, or appearance may occur due to screen settings or manufacturing differences.
We do not guarantee that product descriptions or other website content will always be completely accurate, current, or error-free.
We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

4. Order Acceptance

Submitting an order does not guarantee acceptance.

We reserve the right to:

Accept or reject any order at our discretion.
Cancel orders due to pricing errors, stock unavailability, suspected fraud, or incorrect customer information.
Limit quantities purchased per customer or household.

If your order is cancelled after payment has been received, a full refund will be issued to your original payment method.

5. Shipping and Delivery

We aim to dispatch orders within 4-5 Business Days after successful payment confirmation.

Please note:

Delivery times are estimates and may vary depending on your location and courier services.
Delays caused by weather conditions, public holidays, courier partners, or unforeseen circumstances are beyond our control.
Customers are responsible for providing accurate shipping information.

6. Returns and Refunds

Our Return & Refund Policy forms an integral part of these Terms.

Returns and refunds are subject to the conditions outlined in our Return & Refund Policy, including eligibility requirements, return timelines, refund processing, and exchange procedures.

7. Prohibited Uses

You agree not to use our website to:

Violate any applicable laws or regulations.
Engage in fraudulent, misleading, or deceptive activities.
Upload viruses, malware, or harmful code.
Attempt to gain unauthorised access to our website or systems.
Interfere with the security or proper functioning of the website.
Infringe upon the intellectual property rights of LIVRA or third parties.

Violation of these Terms may result in suspension or permanent termination of access.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, icons, designs, and software, is the property of LIVRA or its licensors and is protected under applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit any content without our prior written consent.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

LIVRA shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or products.
Our total liability for any claim shall not exceed the amount paid by you for the relevant order.
We are not responsible for delays or failures caused by events beyond our reasonable control.

Nothing in these Terms limits any rights that cannot be excluded under applicable Indian consumer protection laws.

10. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

11. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms or your use of our website shall be subject to the exclusive jurisdiction of the competent courts located in Ambala, Haryana, India.

12. Changes to These Terms

We reserve the right to modify or update these Terms at any time.

Any changes will become effective immediately upon being posted on this website. Continued use of our website after changes are posted constitutes acceptance of the revised Terms.